Support — Ancora

Contact us

Support is provided by e-mail, at the address shown at the bottom of this page. There is no form and no chat: your message reaches the publisher directly.

To help us answer quickly, please include:

• your phone model and Android version;
• the version of Ancora (shown on the app’s “About” screen [[À VALIDER : emplacement exact]]);
• the site you were visiting and, if possible, the point of interest concerned;
• what you expected and what happened, with a screenshot if useful.

Common issues

Augmented reality does not lock onto the place. Anchoring depends on lighting, network and device. Ancora is designed to remain fully usable without anchoring: the audio narration and the full-screen narrator remain available.

A site’s content does not load. A network connection is required the first time a site is loaded [[À VALIDER : existe-t-il un mode hors-ligne ?]].

Delete your account and data

Signing in is optional in Ancora. If you created an account:

1. in the app, open [[À VALIDER : chemin du menu]] and choose “Delete my account”;
2. or e-mail us from the address linked to the account, with “Account deletion” as the subject.

Deletion removes the account and the data attached to it [[À VALIDER : périmètre exact — avis publiés, événements d’usage, délai]]. It is permanent.

Response time

Replies usually within a few working days. Support is provided in French and English.